SHIPPING & RETURNS
The VIVIAN SHEN Team is convinced that our jewels will delight you!
But in case it was not like that, there is no problem. The most important thing is that you are happy with the purchase of our pieces!
We do not accept returns for refund, we only accept the change within 15 days after the shipment of the pieces. For this you only have to inform us via mail through the web page in the contact section, and tell us your data and the piece acquired. Then you will have to send it within 15 calendar days.
The product must be in perfect condition as you received it, and the shipping costs corresponding to the change will be made on your own. Exceptions are those cases in which the return is due to an error by Vivian Shen Team.
Once we receive the shipment, to purchase another VIVIAN SHEN piece you just have to tell us what it is and we will send it to you enchanted.
You already know that our philosophy is BE YOURSELF so we hope that our pieces make you feel a powerful, enthusiastic and positive woman.